Return Policy for Smart Electronics Online Shop
Effective Date: 15th Jan, 2024
1. Overview
Welcome to Smart Electronics Online Shop. We want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased on our website.
2. Returns and Exchanges
a. Eligibility: You may return or exchange a product within 7 days of the purchase date.
b. Condition: Products must be in new, unused, and undamaged condition, with all original packaging and tags attached.
c. Non-Returnable Items: Certain items, such as specific items, e.g., software, downloadable products are not eligible for return.
3. Return Process
a. Initiating a Return: To initiate a return, please contact our customer service at our Customer Service Email: care@smart-electronics.in or Ph: +91 60096 86808. Provide your order number, the product(s) you wish to return, and the reason for the return.
b. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
c. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Refunds
a. Refund Method: Refunds will be processed in the original form of payment.
b. Timing: Please allow 7-10 business days for the processing of your refund after we receive the returned product.
5. Exchanges
a. Product Exchanges: If you wish to exchange a product, please contact customer service to initiate the exchange process.
b. Availability: Product exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund or offer an alternative.
6. Damaged or Defective Products
a. Reporting Damages: If you receive a damaged or defective product, please contact us within 3 days of receiving the item. Include photos of the damage for our records.
b. Replacement or Refund: We will replace the damaged or defective product or issue a refund, as determined by customer preference and product availability.
7. Cancellations
a. Order Cancellations: You may cancel your order within 2 hours of placing it. Contact our customer service for assistance.
8. Contact Us
If you have any questions or concerns regarding our Return Policy, please contact our customer service at our Customer Service Email: care@smart-electronics.in or Ph: +91 60096 86808